In response to Covid-19, we cannot accept returns, refunds or exchange for change of mind at any time. In the event that the order nevertheless should be faulty or expired upon receipt of order upon, we will exchange or refund upon presentation of your proof of purchase.

Incorrect items

If you have received an incorrect order, please contact us within 5 days of receipt of delivery.

Proof of Purchase

To be eligible for a return, we require a receipt or proof of purchase 

Damage in Transit

If there are any problems with your order, please contact Nippon Food Distributors within 48 hours of receipt of delivery.

Japanese Pantry / Nippon Food Distributors will not be held responsible for any damage or breakage if informed after 48 hours of receipt of delivery.

Insurance companies require evidence via photos of the damaged item & its packaging before you send the item back. Please email or send these with your return to help us assess & process your return more quickly.

If the product is damaged or broken as a result of courier or postal transit, please keep all original packaging and photograph the damaged item and packaging.

Damage due to misuse or neglect

We do not accept returns as a result of customer misuse or neglect of care of our products.

For frozen and refrigerated items, please store according to pack instructions.